Privacy Policy

1. Who we are

ElivioCare(“we”, “our”, “us”) provides home healthcare services connecting families with verified nurses and trained caregivers. Our contact email is care@eliviocare.com.

2. Information we collect

When you submit a care inquiry or contact form, we collect:

• Your name
• Phone number
• City or location
• The type of care or service you need
• Any additional notes you choose to share

We do not collect payment information, medical records, or government identification numbers through this website.

3. How we use your information

We use the information you provide to:

• Contact you to understand your care requirement
• Match you with a suitable verified nurse or caregiver
• Coordinate and confirm care arrangements
• Send service updates or follow-up messages related to your inquiry
• Improve our services and response quality

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data storage and security

Your information is stored securely. We use industry-standard measures to protect it from unauthorised access, disclosure, or loss. Access to your data is restricted to staff who need it to provide the requested service.

5. Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, and as required by applicable law. If you request deletion, we will remove your data from our active systems within 30 days, except where retention is legally required.

6. Your rights

Under the Digital Personal Data Protection Act 2023 and applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for processing at any time
• Raise a complaint with the relevant data protection authority

To exercise any of these rights, email us at care@eliviocare.com.

7. Cookies

This website may use essential cookies required for basic functionality. We do not use tracking or advertising cookies. No third-party analytics scripts are loaded without your consent.

8. Changes to this policy

We may update this Privacy Policy from time to time. The updated date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact

For any privacy-related questions or requests, contact us at care@eliviocare.com or call +91 80881 44461.